Frequently Asked Questions

Why should I use PayPen?

Pension remittance via PayPen is highly seamless, secure and efficient. The application was designed using state-of-the-art technological innovations to ease the stress employers go through while making pension remittances. PayPen is also built with flexible payment options to suit your preferences.

Who will have access to my schedules?

PayPen transmits all schedules to ONLY the appropriate pension operators via a highly secure and encrypted end-to-end connection.

What if PayPen does not remit my funds?

PayPen is a schedule collection platform for pension payments and does not collect or hold funds. PayPen is partnered with Cental Bank of Nigeria-licensed payment solution service providers who would be responsible for payments into the appropriate accounts of the pension operators.

What if I need instant help using PayPen?

We are a phone call or a chat away. We are excited and always available 24/7 to walk you through.

Will I be able to generate reports for my payments?

Absolutely yes. You can always refer to PayPen for any reports or history records of your organizations’ pension remittances as desired., as long as said payments were made via PayPen.

How do I know my payment was successful?

PayPen sends a receipt of payment to your registered/chosen e-mail address. This mail would contain all the details of your remittances and of course a ‘successful payment’ message.

How do I make Payments?

A dedicated virtual account number assigned to your organization and activated every time you initiate a pension payment process on PayPen. This account number will only accept a transfer of the exact amount shown to you on the checkout page, nothing more and nothing less. There are also options for card, direct bank account debit and USSD payments.

Must I create a profile to upload schedule and remit?

No, you don’t! How amazing is that? We know how busy your schedule might be sometimes and you just want to make payments and move on to other things. PayPen allows you make payments without having to log in and it keeps a record of the payment if ever you need it.

Do I have to categorize my schedules by Pension Fund Administrators e.g. Stanbic IBTC, ARM etc. before making payments into their different accounts?

Pfft…who does that anymore, right? With PayPen you just need to create one schedule with all your employees together regardless of their different PFAs and upload. After upload, you just sit back, grab a cup of coffee and let PayPen do the rest. To re-iterate, PayPen separates the employees according to their PFAs for you, makes payments into the different PFA accounts and also sends the schedules to the appropriate pension operators as well.

Where there is an error on my uploaded schedule, do I need to go through the stress of uploading again?

We are sure you know the answer and you are right..it’s a NO! PayPen points out all errors and allows you correct them right there after uploading. We know you are smiling now, that’s what we do.

How do I save and come back later?

We all know how unstable the network can be sometimes, we also know how work can be overwhelming that you must leave a task halfway to attend to another matter of more urgent priority. Well, PayPen understands all this and that’s why your uploaded schedule would be saved until you return to complete the payment process.

Is there a manual I can download that guides me through the process?

Yes, there is. Please click on the 'how to make payment' button on the landing page to download. There is also a video demonstration.

How do I separate the periods I am paying for?

You do not need to separate the periods into different schedules. Paypen accepts your schedule with multiple periods be it past or present, and you can put them all in one file and upload.

What do I do about new employees without RSA PINs?

We have got you covered. Just direct them to visit www.Paypen.ng and click on 'I need a PFA'. They get to choose any PFA of their choice and fill out a registration form, after which the PFA will reach out to them for processing and assignment of an RSA PIN.

How do I register?

Registration is free, easy and takes about 2-3 minutes. Just click on 'Company Registration' on the home page to begin.

What is the cost implication to my organization?

Convenience fees span from 1000 - 3,400 depending on the total amount per schedule upload.

I manage more than one company. Do I need to register each company separately?

No, you don't. With PayPen, you can manage multiple companies with just one profile.

How long does it take before employees get credited?

PFAs' accounts are credited instantly. However, PFAs vary in their various internal processes, some credit faster than the others. It usually takes 3- 5 days for all PFAs to credit. You may reach out to us if the RSAs have not been credited after then and we will escalate to the concerned PFAs for explanation.

Is PayPen approved by the National Pension Commission?

Yes. PayPen has been endorsed by both the Pension Fund Operators Association of Nigeria(PenOp) and the National Pension Commission of Nigeria (PenCom)

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